Prepaid mobile users to be provided call, SMS, data usage details

The Telecom Regulatory Authority of India (TRAI) has released a set of guidelines for the interests of the prepaid customers. Under the new guidelines, the telecom operators are mandated to provide accurate updates on all the calls made and data usages by a prepaid mobile user. The telcos will have to send the details to the customer via SMS or USSD-based flash message. The details will also include information such as remaining prepaid balance after 2G/3G data usages. The TRAI believes the move will help make prepaid customers more aware about the charges levied by their respective telecom operators.

Among other notable changes have been specified by the TRAI is simplification of tariff vouchers. For easier identification, different vouchers will be given colour coding. The vouchers have been categorised as Plan Voucher, Top Up Voucher and Special Tariff Voucher (STV).

The Plan Voucher will be used for enrolling a consumer into a tariff plan. The voucher may also be used for enrolling a new customer or an existing customer. The Top Up Voucher will only feature monetary value ( in rupees) and shall be without any restrictions in terms of validity period or usage. The Special Tariff Voucher or STV could alter one or more items of applicable tariff in the consumer tariff plan in terms of limited or unlimited usage of voice calls, SMS or data. The validity of any STV shall not exceed ninety days. The STVs will not have any monetary value.

Also, the prepaid customers can avail full details of their account by placing a request to the telecom operator. The charges shall not exceed Rs. 50 and the information will be provided within 30 days to the consumer sent the request.

The new guidelines are part of the Telecom Consumers Protection Regulations, 2012, which is available on TRAI website www.trai.gov.in.

TRAI issues Telecom Consumer Protection Regulations 2012

The Telecom Regulatory Authority of India (TRAI) has come up with new regulation focused on protecting the interests of the consumer. Called the Telecom Consumer Protection Regulations, 2012, the regulations seek to provide information to pre-paid consumers on activation of voucher.

The new regulation demands that service provider provides information on the starter kit like SIM card, if applicable, mobile number (in cases where the subscriber is enrolled other than through mobile number portability), information about the type of connection - prepaid or post-paid and information about customer care number.

On activation of a subscription voucher, the service provider should provide through SMS information like activation of plan, title of the plan and validity period of the plan. Likewise, on activation of top-up voucher, the service provider should provide total amount charged, processing fee or administration charge, taxes deducted, net monetary value added and total available monetary value through SMS.

This is applicable to special tariff vouchers and any other plans the service provider may offer the consumer.

Tata Docomo Web Chat Customer Support

Tata Docomo introduces web chat for customer to solve mobile network related queries.

http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html

Works only on IE

New SMS regulations by TRAI

As many of you may be aware, the Telecom Regulatory Authority of India (TRAI) recently issued new regulations on the SMS industry in India. These regulations are designed to significantly curb the sending of unsolicited commercial SMSes to consumers.

Starting from sept 27th 2011 every SMS service provider has to adhere to the new TRAI NCPR (National Customer Preference Register (NCPR)) guidelines. Check www.nccptrai.gov.in for more details on new TRAI guidelines.

For more information
Visit @ http://www.nccptrai.gov.in

Airtel “Call me Back” Service for free

So do you have less balance and you cannot call anyone but you want to talk to that urgently than Airtel has a special service for you which you can use in case your balance is less than 1 Rs. Call Me Back is a service which can be used if you want talk to one person urgently but you do not have enough balance for the call so you can avail this free service and it will send a free SMS to that person and he can call you back.
So how to use this service .:

1. First of all make sure your balance is less than Rs. 1 because this will only work in the emergency so if you balance is not below Rs.1 or 1 than it will not work.

2. Now Dial *141# , a new menu will pop up giving you some nice options.

3. Select the 4th option saying “Call Me Back”

4. Now it will ask you to enter the 10 digits friend number you wanna call too and reply back.

5. Now your SMS will be sent to that person asking him to call you.